DELIVERY TIMESCALES

Bridget keeps a small stock of popular items of jewellery that is dispatched within 2-5 days. Other items of handmade jewellery that are made-to order will be dispatched within 10-21 days. One-off items that are shown on the website are dispatched in 1-2 days.

However, for any reason there is a delay in posting an item, you will be contacted via email.

After placing an order you will receive a confirmation email and you will receive another email when your item is dispatched.

If the item is required urgently, please contact me directly via email or mobile and I will do my best to oblige.

DELIVERY CHARGES

UK Delivery

Standard delivery is FREE. Items with a value of up to £100 are sent via Royal Mail First class signed for & a signature is required on delivery. Items over £100 are sent via Royal Mail Special delivery, guaranteed next day before 1pm and require a signature.

Click-collect is FREE from Campbell Road.

Europe/International Delivery

Now that the UK has left the EU, local taxes, customs & local authority’s handling charges may apply when the package arrives. These charges are payable by the customer(where applicable) and are not covered by Bridget Wheatley.

Standard Delivery is by Royal Mail International Tracked & signed for & is £10, 10-15 days.

By Courier, insured, tracked & delivery within 5 days £30.

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact via contact us and return the item within 28 days of receipt of your purchase to PO Box 1592, Oxford, OX4 9JP or deliver by arrangement to 187 Campbell Road, Oxford, OX4 3NT.

Exempt from any refunds are Bespoke commissions, made to order items or jewellery altered to a customer’s request.

Bridget Wheatley does not accept responsibility for any items lost , stolen or damaged in transit. These responsibilities are those of the customer.

Overseas Returns

For overseas returns, please contact us , please make sure the item is labelled correctly with name, address and is clearly marked with ‘RETURNED ITEM’.

Exchanges

Bridget will except exchanges at her discretion if the item has not been worn. Please contact us to arrange this.

Returning Faulty Goods

In the rare event that an item of jewellery is faulty or arrived damaged, please contact us immediately. In order to process this, you will need proof of purchase.

All items of jewellery purchased will be supplied in a handmade recycled cardboard box.

Each box has my name & logo printed on the lid in embossed gold. The box is carefully wrapped in green acid free tissue paper & with a daisy gold label to secure the tissue paper.

the box is then placed into a padded envelope ready for posting.

If you require a handwritten label with a personal message, please let me know.

Sale items are packaged in tissue & a cotton bag.

In the UK, any person that deals in precious metals must display on their premises , a Hallmarking Act notice 1973 notice as approved by the British Hallmarking Council. Please follow the link below for the latest information-The Assay Office

My hallmark is held by Birmingham Assay Office, my initials are BMW, the mark for Birmingham is the anchor.

All silver items weigh over 7.78g, and any gold item weighing over 1g must be hallmarked by law.

Jewellery Care Tips

• Store your jewellery in an airtight bag or box when you are not wearing it. This should help to prevent the air from tarnishing your jewellery, especially if it is silver.

• If possible wrap each item in acid free tissue paper or store seperately so items do not scratch each other.

• Store jewellery in cool, dry conditions if possible.

• To keep your jewellery clean you can wash with hand hot water, washing up liquid and a soft toothbrush. The toothbrush is good to remove dirt from under stones and in filigree or claw settings. Please avoid putting beaded threaded items in water for example pearls or semi-precious beads.

Bicarbonate of soda can be used with warm water and tin foil to aid the removal of tarnish. After washing make sure that the item is dried thoroughly. If the item is old or delicate seek advice from an established jeweller. Contact us for further advice if you are unsure of cleaning your jewellery.

• Cleaning solutions are available to purchase where you dip your jewellery into the liquid to aid removal of tarnish. Follow the manufacturer’s instructions. Do not use with porous materials such as pearls, turquoise or coral. After use, rinse well and dry thoroughly, an soft cloth with polish within it, can brighten the end result.

• Try to keep contact with perfumes, lotions and cosmetics away from your jewellery. Apply before putting on your jewellery.

• To avoid loss or damage try and remove jewellery before gardening, exercising, housework or other physical work.

• Hot weather, perspiration, bright sunlight, salt and chlorine can all damage your jewellery.

• Items with a highly polished finish will gain scratches whilst being worn, this gives the item its unique character. You can have them re-polished by an established jeweller.

• Items with a satin/matt finish will burnish up over time. To retain the satin finish use a soft kitchen scourer and cream cleaner in an even action over the item, rinse and dry well.

• Gold plated items can be brightened up by careful washing, do not rub as the plate will come off.

Repairs & Alterations

We can carry out repairs and alterations. Some are carried out by Bridget and some are sent to a reputable company in Birmingham for more specialised methods. Your jewellery will be assessed and an estimate given before work is under-taken. A time guide will be given for the item, in busy times this can be over 4 weeks, please be patient, every effort will be made to keep you informed when the item is ready.

Refurbishment of Bridget Wheatley Jewellery

• Bridget offer’s a service to refurbish her jewellery. Contact us for an estimate, whether cleaning, re-threading or re-plating with gold.

Ring Sizing Guide

If you do not know your finger size, arrange an appointment to visit my studio to have your finger measured or visit your nearest jewellery shop to have your finger measure or you can order online a size gage.

UK EU US JP

G 45 3.25 5

H 46.5 3.75 6

I 47.5 4.25 7.5

J 48.5 4.75 8.5

K 50 5.2 10

L 51 5.6 11

M 52.5 6.2 12

N 53.5 6.6 13.5

O 55 7 15

P 56 7.5 16

Q 57.5 8 17

R 58.5 8.5 18.5

S 60 9 20

T 61 9.5 21

U 62.5 10 22.5

When measuring your size there are a few things to be aware of: • Firstly your fingers will change size slightly throughout the day. Physical activity, the time of day and temperature all have an effect.

• It’s advisable not to measure your finger when your hands are very cold, your finger can be up to half size smaller at this time. Also measuring in winter will show a difference in size when a measurement is taken in summer.

• A ring with a wider band will require a larger size.

• Your ring should fit comfortably, feeling snug enough when you wear it that it won’t slip off, but still be able to fit over your knuckle when you take it off.

• Rings outside the standard size range can be specially made to order and these will be non-exchangeable or refundable .

• We can resize rings and there is charge for this service, please contact us to arrange an appointment. Some rings are straight forward and others will require a stone to be removed before soldering, a use of a laser is possible with precious metals to avoid removing the stone.